Here are some of the questions we're often asked. If you can't find the answer you need though, please don't hesitate to contact us at

Matcesm@gmail.com

whatsapp: +966 58 393 3667

Are all items sold at MATCES 100% authentic?
MATCES guarantees lifetime authenticity for all items sold through us. Our certification team checks every detail, leaving no room for doubt. If the sale is non-genuine, you will get a 100% refund. Marina Mall will also cover return shipping.

Do the items sold come with an authenticity card/certificate/certification report?
Most of the items on our website are from customs clearance products. Therefore, the availability of genuine cards varies by product. Whether an item comes with a card or certificate of authenticity is stated in the product details for each item.

How do you check authenticity?
Following a rigorous inspection procedure carried out by our in-house certification team, we guarantee our customers maximum safety and assurance when shopping at Marina Mall.

Can I get certified from the store for items purchased at MATCES?
MATCES does not sell any products that do not pass our certification process or quality standards. While you can rest assured that all of our products are genuine, you can definitely verify the purchase yourself or from the store.

ARE ALL MATCES ITEMS AUTHENTIC?
Absolutely! All our items are triple-checked by trained authenticators and the latest artificial intelligence technology. If an item does not pass our authentication process, it will not be offered for sale or swap at Marina Mall.

CAN I RETURN AN ITEM?
Yes, subject to our returns policy, found here

DO YOU DELIVER WORLDWIDE?
Yes. Please check out our Shipping page for more information about delivery charges.

CAN I VIEW AN ITEM AT ONE OF YOUR LOCATIONS?
Yes! But we're a global company so stock may be held in different locations. Please check product listings for details or email us Matcesm@gmail.com and we can confirm if a viewing is possible.